Client Charter

  1. Announcing the results of the official application for admission to higher education institutions as follows;
    1. Announcing the results of student admission to higher education institutions within sixty (60) working days after the closing date for students who have completed SPM/equivalent of Foundation, Diploma and certificate of Institution Higher Education.
    2. Announcing the results of student admission to higher education institutions within one hundred and twenty (120) working days after the closing date for admission leavers, matriculation, Foundation, STAM & Diploma/equivalent of Undergraduate Institution of Higher Education.
  2. Issuing a letter of scholarship/loan to officers in the service and students within seven (7) working days after the approval of the approving authority.
  3. Issuing the approval to Private Higher Educational Institutions (PHEIs) as follows:
    1. Letter of Authorization for the establishment of IPTS is issued within forty five (45) working days after the submission of complete documentation.
    2. IPTS registration acknowledgement is issued within thirty (30) working days after the submission of complete documentation (including the approval of the 3 agencies).
    3. Approval letter for the new study courses/additional study courses is issued within thirty (30) working days after receiving the recommendation from MQA.
    4. Certificate of Teaching Permit is issued within five (5) working days after the submission of complete documentation.
    5. Letter of support regarding pass application for Foreign Trainers is issued within five (5) working days after the submission of complete documentation.
  4. New Perbadanan Tabung Pendidikan Tinggi Nasional (PTPTN) financing is made not more than twenty one (21) working days after the complete financing agreement documents are received by the cluster.
  5. Letter of application for the accreditation of the program removed from the higher education provider within seven (7) months after receiving completed application.
  6. The results for the application of FRGS are produced within forty five (45) days from the deadline.

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